Cancellation and Return Policy

Cancellation Policy

1. Order Cancellation

• Customers can cancel their order within 24 hours of placing it. To initiate a cancellation, please contact our customer service team with your order details.
• If the order is cancelled within the stipulated time, a full refund will be processed to the original payment method within 7-10 business days.

Post-24 Hours Cancellation:

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Orders cannot be cancelled after 24 hours from the time of purchase as they are processed for shipping.

Custom Orders

Custom-made or personalized items cannot be cancelled once the order has been placed.

Return Policy

Eligibility for Returns

• Items are eligible for return if they are received in a damaged condition, are defective, or do not match the product description.
• Returns must be initiated within 7 days of receiving the product.

Return Process

• To initiate a return, please contact our customer service team with your order number and reason for return.
• Customers will be required to send the product back in its original packaging, including all tags, accessories, and the original invoice.

Return Shipping

• Customers are responsible for return shipping costs unless the product received is defective or incorrect.
• It is recommended to use a trackable shipping service or purchase shipping insurance. We do not guarantee receipt of your returned item.

Inspection and Refund

• Once we receive the returned item, it will be inspected for quality. If the item meets our return criteria, a refund will be processed.
• Refunds will be issued to the original payment method within 10-15 business days.

Non-Returnable Items

• Certain items are non-returnable including sale items, custom orders, and items marked as non-returnable in the product description.

Exchanges

• Exchanges are allowed only for defective or damaged items. If you need to exchange an item, please contact our customer service team for assistance.

Contact Information

• For any queries related to cancellations or returns, please reach out to our customer service team at support@islamicfashion.in or call us at +91 85952 18277.

By adhering to this Cancellation and Return Policy, we aim to provide a seamless shopping experience and ensure customer satisfaction with every purchase.