Refund Policy

Overview

At islamicfashion.in, customer satisfaction is our top priority. We strive to ensure that our products meet your expectations. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive refund policy to address your concerns.

Eligibility for Refunds

1. Conditions for Refund:

  • Items are eligible for a refund if they are received in a damaged condition, are defective, or do not match the product description provided on our website.
  • Refund requests must be made within 7 days of receiving the product.

2. Non-Refundable Items:

  • Custom-made or personalized items.
  • Items purchased during a sale or marked as non-refundable.
  • Items without original packaging, tags, or the original invoice.

Refund Process

1. Initiating a Refund:

To initiate a refund, please contact our customer service team at support@islamicfashion.in or call us at +91-XXXXXXXXXX with your order number and reason for the refund request.

2. Return of Item:

  • Customers must return the item in its original packaging, including all tags and accessories.
  • Once the return is approved, you will be provided with the return shipping address.

3. Return Shipping:

  • Customers are responsible for the return shipping costs unless the item received was defective or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.

4. Inspection and Approval:

  • Upon receipt of the returned item, our quality assurance team will inspect it.
  • If the item is found to be in compliance with our return policy, the refund will be approved.

Refund Processing

1. Refund Approval:

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

2. Refund Method:

Approved refunds will be processed back to the original payment method used for the purchase.

3. Refund Timeline:

Refunds typically take 10-15 business days to process after the approval. The exact time may vary depending on your bank or credit card issuer.

4. Partial Refunds:

In some cases, only partial refunds are granted (if applicable). This includes items that are returned more than 7 days after delivery or items not in their original condition.

Late or Missing Refunds

1. Processing Time:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.

2. Bank Processing:

Next, contact your bank. There is often some processing time before a refund is posted.

3. Contact Us:

If you’ve done all of this and you still have not received your refund, please contact us at support@islamicfashion.in or call us at +91 85952 18277.

Contact Information

For any questions or concerns about our refund policy, please contact our customer service team:

  • Email: support@islamicfashion.in
  • Phone: +91 85952 18277

Thank you for shopping with islamicfashion.in. We value your business and aim to provide you with the best possible shopping experience.